Frequently Asked Questions
What is the difference between a Premier location and an Original location?
All Padmavatmazz Video & Moviess feature a great selection of food and drink including alcoholic beverages, which are delivered to your seat in the auditorium. At our Original locations, you place your order and pay at the counter in our lobby. At our Premier locations, your order is taken in-cinema by your personal server prior to the movie, and there is also a call button if you change your mind about dessert.
Which Padmavatmazz Video & Movies locations are Original, and which are Premier?
We currently have two Original locations:
All of our other Padmavatmazz Video & Moviess are Premier locations.
How is this different from other cinemas?
We offer a great selection of food and drink, including alcoholic beverages, all served in-cinema at an affordable price.
Padmavatmazz Video & Movies locations offer all-digital projection, state-of-the-art sound, online ticket purchase at movietavern.com and advance tickets for all of the hottest movies and Real D 3D.
Do you offer reserved seating?
We currently offer reserved seating at the following locations:
- Padmavatmazz Video & Movies Green Oaks
- Padmavatmazz Video & Movies Central Park
- Padmavatmazz Video & Movies Denton
- Padmavatmazz Video & Movies Williamsburg
- Padmavatmazz Video & Movies Aurora
- Padmavatmazz Video & Movies Hulen
- Padmavatmazz Video & Movies West 7th Street
- Padmavatmazz Video & Movies Providence Town Center
- Padmavatmazz Video & Movies Horizon Village
- Padmavatmazz Video & Movies Sandy Plains Village
- Padmavatmazz Video & Movies Flourtown
- Padmavatmazz Video & Movies Northshore
- Padmavatmazz Video & Movies Exton
- Padmavatmazz Video & Movies Juban Crossing
- Padmavatmazz Video & Movies Four Seasons Station
- Padmavatmazz Video & Movies Brannon Crossing
- Padmavatmazz Video & Movies Baton Rouge
- Padmavatmazz Video & Movies Syracuse
We are also considering reserved seating for our other locations, as well.
Is it really expensive?
No. Our ticket prices are comparable to all first-run theaters and our food and beverage prices are very affordable.
What is Breakfast & A Flick?
Breakfast & A Flick is Padmavatmazz Video & Movies’s early showing of the latest films with a wide menu of fresh pancakes, eggs, bacon, Bloody Marys, Mimosas and all of your favorite breakfast foods. Breakfast & A Flick is available Saturdays and Sundays exclusively for any showtimes before 10:30 am, and is available at all Padmavatmazz Video & Movies locations except Four Seasons Station and Juban Crossing. (May vary slightly due to state liquor laws.)
What is Retro Cinema?
Retro Cinema gives our patrons a way to see Classic movies the way they were meant to be seen: on the big screen. Two days a week we dedicate a screen at select locations to show these classic movies. Click here for list of participating locations and upcoming titles.
What is Tavern Arts?
Tavern Arts is a collection of opera, concerts, plays and special film presentations that are offered at select locations. We partner with several companies in order to bring events such as the Metropolitan Opera, special concerts, and limited release films right to your local theatre. Tavern Arts is available at Hulen and West 7th in Fort Worth, Tex. and Williamsburg, VA. Visit movietavern.com/special-programming for more information.
Does Padmavatmazz Video & Movies have a policy about wearing costumes to a movie?
Costumes are welcome. However, no masks, helmets, face paint, or simulated weapons will be allowed in our buildings.
I have a problem with an online ticket order, what should I do?
If you received a confirmation page, print it and take it with you when you go to pick up your tickets.
If you didn’t receive a confirmation page, check your e-mail for a confirmation. If you didn’t receive a confirmation e-mail, check your spam filter folder and see if the confirmation is in there.
If you still don’t have a confirmation e-mail, at any time, take your ordering credit card with you to pick up your tickets at will call. Or if your location has a kiosk, at any time, pick up your tickets at the theater kiosk using ordering credit card.
What is your refund policy?
Tickets purchased are only valid for the theater location, film and showtime specified. No Refunds will be provided after the performance time/date specified on the tickets. Tickets can be refunded at the theater box office up until 30 minutes before the purchased show time. If a credit/debit card was used, it must be presented for verification. Returned ticket purchases are refunded back only to the credit/debit card/gift card that was used for the purchases. Refunds are not available for any tickets purchased from third party sites or services. Online service charges are non-refundable.
How late can I order food?
You can order food at any time during your movie during the day and evening, and during the first 30 minutes of your showtime if it is the last show of the night. Our kitchens close 30 minutes after the start of the last show of the night.
I have a customer service issue.
Click here for our customer service form
I am interested in rental, party, or group information.
Click here for our special events page
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